1. Who we are and accepting these Terms
These Terms of Service (“Terms”) are an agreement between you and Sentiment LLC, an Arizona company (“SENTiment,” “we,” “us,” or “our”). They govern your use of hellosentiment.com and the SENTiment services, including digital letters, voice and video messages, mailed Seal & Send letters, the Vault, and INKwell memberships (together, the “Service”).
By creating an account, checking the box to agree, or using the Service, you agree to these Terms. If you do not agree, please do not use the Service. Our Privacy Policy and SMS Terms explain how we handle information and text messages, and are part of how the Service works.
2. Eligibility and your account
You must be at least 16 years old to create a SENTiment account. You are responsible for the accuracy of the information you give us, for keeping your sign-in details secure, and for activity on your account. Please tell us promptly at security@hellosentiment.com if you believe your account has been used without permission.
Your recipients do not need an account to open a SENTiment sent to them.
3. Our services
SENTiment lets you create and send:
- Written SENTiments — typed letters or photographs of your handwriting — delivered digitally through a private link.
- Say It voice recordings and Let Them See You video messages, delivered digitally.
- Seal & Send letters: your SENTiment printed on stationery you choose, sealed, stamped, and mailed within the United States.
- The Vault, for storing personal files such as photos and documents.
SENTiments can be sent right away or scheduled for a future date. Features may change as SENTiment grows; when we change a paid feature in a way that matters to you, we will tell you.
4. Free and paid features
Sending a written SENTiment digitally is free. Voice recordings, video messages, Seal & Send letters, premium stationery, and INKwell membership are paid. Free Vault storage is limited (currently 1 GB, with larger storage for INKwell members). Promotional offers, such as a free introductory send, apply only as described when offered and only once per person unless stated otherwise.
5. Prices and payment
Prices are shown before you pay, in U.S. dollars. Current prices are listed on our Pricing page. Payments are processed by our payment provider, Stripe; we do not store your full card number. By purchasing, you authorize us (through Stripe) to charge your payment method for the amount shown, plus any applicable taxes.
Price changes do not affect purchases already made. If we change the price of a membership, we will give you notice before the new price applies to your renewal.
6. INKwell membership
INKwell is our membership. It is offered as:
- Monthly: $19.99 per month.
- Annual: $203.88 charged once per year — the equivalent of $16.99 per month.
Existing memberships at an earlier price (such as $17.99 per month) keep their current price; these Terms do not change it.
Monthly and annual members receive the same benefits, including one included Seal & Send letter each month (annual members receive one every month, not one per year). Included letters do not roll over. Additional Seal & Send letters are $6.99 each for members. A current list of benefits appears on the INKwell page.
7. Automatic renewal and cancellation
INKwell renews automatically at the end of each monthly or annual period, and your payment method is charged the then-current membership price, until you cancel. If a promotion reduces your first charge, your membership renews at the regular price when the promotion ends, as shown at checkout.
You can cancel anytime from your Account page (“Manage membership”). When you cancel, you will not be charged again, and your benefits remain active through the end of the period you have already paid for. If a renewal payment fails, we or Stripe may retry the charge and your membership benefits may pause or end if payment cannot be collected.
8. Digital purchases, refunds, and corrections
Digital purchases — such as voice recordings, video messages, and premium stationery — are generally nonrefundable after delivery. A message scheduled for a future date is not considered delivered until it is actually sent.
If something goes wrong because of an error on our part, such as a duplicate charge or a message that was not delivered as purchased, contact care@hellosentiment.com and we will correct it. Nothing in these Terms limits any refund rights you have under applicable law, and we will honor them.
9. Seal & Send mailed letters
Mailing time. Seal & Send letters are mailed within two business days (Monday through Friday) after the order is ready for fulfillment. Letters scheduled for a future date are prepared for mailing ahead of that date. Once mailed, delivery time depends on the U.S. Postal Service, and we do not control or guarantee postal delivery dates. We will email you when your letter has been mailed.
Addresses. Seal & Send mails within the United States only. Please check the recipient’s name and address carefully before sending; we mail to the address you provide.
Lost mail. If the U.S. Postal Service loses a Seal & Send letter, SENTiment will provide one free replacement for the affected letter. Contact fulfillment@hellosentiment.com to let us know.
10. Scheduled messages
You can schedule a SENTiment to be delivered on a future date. Once a message has been paid for (if payment is required) and accepted for future delivery, it remains scheduled even if your INKwell membership later expires or is canceled. Canceling a membership does not, by itself, cancel a scheduled message.
Until it is sent, you can manage a scheduled message from your account where that option is available. Closing your account is handled separately and is described under “Vault, account closure, and deletion” below. We work to send every scheduled message on time, but delivery depends on email, postal, and other services outside our control.
11. Your content and the permission you give us
Your words, handwriting, voice recordings, videos, photos, and files (“Your Content”) belong to you. We do not claim ownership of them.
You give SENTiment a limited permission to host, store, preserve, process, format, reproduce, print, transmit, and deliver Your Content only as reasonably needed to provide the Service to you and your recipients. This permission ends when Your Content is deleted from the Service, except for copies already delivered to recipients and records we must keep.
You are responsible for Your Content and confirm that you have the right to share it, including any photos, music, or words of other people.
12. Recipients and sharing
Digital SENTiments are delivered through a private link. The link keeps working until you turn off access or send a new link. Anyone who has the link can open the SENTiment, so share it only with the people you intend. Once a recipient saves, copies, forwards, or shares a SENTiment outside SENTiment, we cannot control those copies.
13. Vault, account closure, and deletion
Files you delete from the Vault can be recovered for 30 days, after which they may be permanently removed. Vault storage limits apply as shown in your account.
You may ask us to close and delete your account at any time by contacting privacy@hellosentiment.com or through your account where available. An active INKwell membership must be canceled first. When an account is deleted, unsent drafts are removed; letters that were already sent or are part of an order, and records of orders, payments, and refunds, may be kept as described in our Privacy Policy.
We may suspend or close an account that seriously or repeatedly breaks these Terms, or where required by law. Where appropriate, we will tell you why and give you a chance to download Your Content.
14. Acceptable use
Please use SENTiment kindly and lawfully. You may not use the Service to:
- Harass, threaten, defame, or intimidate anyone.
- Send content that is illegal, sexually exploits minors, or promotes violence or hatred.
- Infringe someone else’s copyright, trademark, privacy, or other rights.
- Send spam, scams, or messages to people who have asked not to hear from you.
- Impersonate another person or misrepresent who a message is from.
- Interfere with, probe, or overload the Service, or access it by automated means without permission.
We may decline to print, mail, or deliver content that breaks these rules.
15. Privacy and text messages
Our Privacy Policy explains how we collect, use, and protect your information and your recipients’ information. Text messages are sent only to people who opt in, as described in our SMS Terms. Reply STOP to stop texts and HELP for help.
16. Our intellectual property
The SENTiment and INKwell names and logos, our stationery designs, website, and software belong to Sentiment LLC or its licensors. You may use them only as part of using the Service — for example, to send a letter on our stationery — and not otherwise copy, resell, or create derivative works from them.
17. Service availability and limitations
We work to keep SENTiment available and your content safe, but the Service may occasionally be interrupted for maintenance, updates, or reasons outside our control, and we rely on third parties such as email, postal, payment, and hosting providers. To the extent permitted by law, the Service is provided “as is” and “as available.”
To the extent permitted by law, SENTiment is not liable for indirect, incidental, or consequential damages, and our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. Some laws do not allow these limits, so they may not apply to you.
18. Your consumer rights
Nothing in these Terms limits any rights you have under consumer-protection or other laws that cannot be waived or limited by agreement.
19. Disputes and governing law
If you have a concern, please contact us first at care@hellosentiment.com so we can try to resolve it. These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law rules, except where the law of your place of residence requires otherwise. Any dispute may be brought in a court of competent jurisdiction, including small-claims court where eligible.
20. Changes to these Terms
We may update these Terms as SENTiment evolves. We will post the new version here with its effective date. If a change is material, we will give notice in advance and, where required, ask you to agree to the updated Terms. Changes do not apply to purchases already made.
21. Contact us
Sentiment LLC
P.O. Box 6695, Chandler, AZ 85246 (mail only)
Customer care: care@hellosentiment.com
Fulfillment: fulfillment@hellosentiment.com
Privacy: privacy@hellosentiment.com
See all departments on our Contact page.